We all want customers who remain with us longer, spend more and haggle less. And the good news is, there are certain actions you can take to make that happen.
When people talk about customer loyalty, they assume it to be one thing. Customer loyalty has in fact four different levels, and it’s important to understand all 4 and what they mean for your long-term profitability.
It’s likely the majority of your clients are at Level II. After watching this video you’ll understand why you need to take them to Level III and Level IV. I’ll also share with you a quick three-part process you can use immediately to improve your customer loyalty.