Value Creation

#comments { display: none; } .custom #footer { margin: 0px; } You appear to be trying to access content that you are not authorized for. That could be for one of two reasons. Reason 1: The content you are trying to access is for authorized members of The Print Coach & The Profit.Ology Club. As

{ 10 comments… read them below or add one }

1 Dietmar May 2, 2011 at 5:10 AM

Focus on the three sectors to generate value

2 HIRAM RUSSELL May 4, 2011 at 3:11 AM

Outputs vs Outcome good way to
look at business.

3 Jere May 15, 2011 at 5:56 PM

Exactly right

4 Jani May 19, 2011 at 11:02 AM

Very useful to do this. Customer centric is the only way to be successful.

5 sarah May 26, 2011 at 8:00 PM

I thought 24-48 hours seemed pushy but I will start doing this on all platinum accounts

6 Steve October 21, 2011 at 12:16 PM

We will be taking on board all you have said and putting it into operation

7 Brett January 26, 2012 at 6:25 PM

I currently try to follow up everything, but will filter and try to offload some of the commodity based clients who offer such limited margins, can't wait for the questions that sell!!

8 Clem February 19, 2012 at 7:24 PM

1. Learned about customer centric focus.
2. 24-48 hour follow up.

9 Nei February 21, 2012 at 3:35 PM

some home truthes in this one, but quite shocked about the 24/48 hours folow up rule, my guys did not agree with that one

10 Jarmo April 28, 2012 at 3:12 PM

I have to start divide our customers to different groups

Join the Discussion!

Let us know what you think. Or ask us anything. Or offer your own sage advice.

The only rule: RESPECT THIS HOUSE! Postings that contain abusive language and/or personal attacks will be cheerfully VAPORIZED. One cross word and – POOF! – your well-thought-out post will be gone in a puff of smoke.

Nick